Terms and Conditions
Non UK Customers
(Updated 25/11/2023 - Revision in UK delivery charges)
Customers outside the UK. Important if ordering from our website.
The UK and EU reached a trade agreement however there are still significant changes to how we now conduct business with EU countries. We have to fill in customs forms for all parcels leaving the UK. The country of origin (i.e. where the product was manufactured) is now more important.
Within the trade agreement between UK and EU for goods manufactured in UK/EU we don't expect additional tariffs to be levied. However we also sell product which is manufactured outwith the UK/EU where tariffs may well be payable. You can check your own governments website to establish what these tariffs may be and if you would like to know where a specific product was manufactured just ask us. It is our understanding that tariffs (where payable) on craft goods are quite low (e.g. 3%) but if ordering from us it is your responsibility to check these for your specific country.
With effect from 1 January 2021 EU customers (in line with non EU customers) making purchases on our website are no longer charged UK VAT at the ordering stage.
Instead it will be your reponsibility to pay any sales tax on receipt into your country (this would usually have to be settled before the goods are released to you). In addition to the above there may also be duties or admin fees. These will be your responsibility.
There are also some products detailed below which we don't post outwith the EU. So please ensure these are avoided on our website.
Not paying any fees due when the goods arrive in your country does not qualify as a valid reason for the goods not reaching you. Refunds will not be given in this case.
See Returns/Refunds below for non refundable fees.
If having placed your order you change your mind. You may have the opportinity to cancel before shipping. Not guaranteed, However for overseas orders we delay until 10am UK time the day after placing the order. To give you an opportunity to do so.
You can usually reach us by phone between 8.30am and 5.30pm UK time on 00 44 1835 870 419. Or drop us an email. IMPORTANT DO NOT TAKE AN EMAIL AS NECESSARILY A GUARANTEE THAT WE HAVE SEEN IT. WE WILL REPLY WHEN WE HAVE. The onus will be on you to successfully reach us if you would like to amend/cancel your order. If we haven't heard from you by this time (e.g because the email went into our spam and we didn't see it) we will process your order at which point it will be too late to make any amendments. If we have despatched the goods already we can't be held responsible for any cancellations/amendments as clearly it would be late to do so.
If your circumstances are such that you require delivery to take place before a given date we would strongly encourage you to speak to us first or drop us an email with your intended order and we can advise you if we anticipate any delays which may prevent this from happening. Note you do have the option of upgrading to a Royal Mail Tracked Service. Our experience is that on average these are quicker in the the transit stage.
We are happy to use an alternative delivery method if you meet the additional costs associated with this method.
We cannot be held responsible for any knock on consequences of the goods not arriving in a timely fashion to meet your date targets. We will however endeavour to keep you informed of any circumstances in our control to prevent your expectations not being met. This assumes you have advised us what your expectations are.
Total Price of Goods (£'s) | Delivery Charge (£) |
£0.01 to £14.99 (within UK)£15 to £29.99 (within UK)£30 to £44.99 (within UK) | £4.50 (£3.75 + VAT)£3.30 (£2.75 + VAT)£2.40 (£2 + VAT) |
>£45 (within UK) | FREE |
EU Countries (<£80 ordered) | £12.50**** |
EU countries (£80 spend or more) | £10 **** |
Non-EU *** (some restrictions) | £18 |
* Note VAT (currently 20%) is included in all the prices quoted on our website. If you are ordering from outside UK, no VAT will be charged by us on your order. (VAT will removed before the checkout stage). It is the responsibility of the recipient to pay any VAT/Duty/Admin fees/Tariffs that may apply when the goods arrive on delivery.
*** Note if ordering outwith the European Union please avoid ordering liquid items, including paints, inks, ink pads, pens, waxes etc. These will be refunded if ordered (less any fees we have incurred in the case of PayPal transactions as PayPal do not reimburse us). Certain other products are *UK ONLY*. These will be marked as such.
****EU orders are now sent using Royal Mail's International Tracked Business Service
In the event of an item going missing, we are able to make a claim with the Royal Mail 20 working days after the date that the item was expected. At that time we would arrange a refund in relation to the missing parcel following written confirmation from the intended recipient that the parcel has indeed not arrived.
By placing an order with us we will assume that the above terms are acceptable to you.