Terms and Conditions

 

 

 

 

Orders

We will always endeavour to meet your order in full. However there may be occasions where a given product may have been discontinued or is out of stock, before our website has been updated.

If this occurs we will be in contact to provide an alternative solution or refund of the product(s) in question.

We would normally expect orders placed on a given day (assuming items are actually in stock) to be posted out more often than not by the following working day if not sooner. When sending to the UK we would send first class if the postage cost (to us) is less than £2.40. If the postage cost is greater (and certainly if the weight of the parcel is more than 1 kg) we would send second class. As we endeavour to keep our delivery charges competitive, we would not normally receive any tracking information in relation to a parcel. We would however usually obtain a proof of postage from the post office which will protect us in the event of a delivery going missing in transit. 

There will be occasions where perhaps we are waiting on an item to arrive before being able to despatch. If for this or for some other reason we expect that the delivery will take longer than 1 week (UK), (or 2 weeks if ordering outside of the UK) we would out of courtesy keep you informed of the progress. 

If your circumstances are such that you require delivery to take place before a given date we would strongly encourage you to speak to us first or drop us an email with your intended order and we can advise you if we anticipate any delays which may prevent this from happening.

As long as we have the item in our possession to despatch (this is different to our website stating that the item is in stock) we are happy to use an alternative delivery method if you meet the additional costs associated with this method.

We cannot be held responsible for any knock on consequences of the goods not arriving in a timely fashion to meet your date targets. We will however endeavour to keep you informed of any circumstances in our control to prevent your expectations not being met. This assumes you have advised us what your expectations are.

Postage Costs


Cost of postage will be added to your payment at the point of sale. This will be in line with the table below:

 

Total Price of Goods (£'s)

**Delivery Charge (£)

£0.01 to £29.99 (within UK)

£2.00

>£30 (within UK)

FREE

EU countries

£5

Non-EU*

£10

** plus VAT if applicable

* Note VAT (currently 20%) is included in all the prices quoted on our website. If you are ordering from outside the European Union, no VAT will be charged by us on your order. (VAT will removed before the checkout stage). It is the responsibility of the recipient to pay any VAT/Duty that may apply when the goods arrive on delivery. However, because of the above you will not pay this twice!

Payment Methods


We accept payment by Visa, Mastercard, and Paypal on our secure online server.

We do also accept payment by cheque although despatch will be delayed until clearance of the cheque.

Discrepancies

Any problem relating to delivery/invoicing must be notified within 7 days. 
In the event of an item going missing, we are able to make a claim with the Royal Mail 20 working days after the date that the item was expected. At that time we would arrange a refund in relation to the missing parcel following written confirmation from the intended recipient that the parcel has indeed not arrived. 

Returns

If you are not satisfied with your order for any reason please contact us within 7 days.

If you are asked to return a parcel when returning an item please use the original packing wherever possible. Please also obtain and retain a proof of postage from the post office, as we cannot accept responsibility for items lost in transit on return to us. You will require this in the event of any problems in transit. Unless the item is faulty you will be liable for the full costs associated with the return of an item of an item to us.

Privacy Policy and cookies

See our Privacy Policy and cookies page for details.  

 

Website Information


No promises and or representations of any kind, express or implied, are given as to the accuracy of any of the information contained within this website or as to the nature, standard, suitability or otherwise of any services offered by us or on our behalf.

We shall not be liable for any loss, or damage of whatever nature (direct, indirect, consequential or other) which may arise as a result, directly or indirectly, from the use of any information or material contained in this website.

We shall also not be held responsible for any consequential loss suffered as a result of our failure to fulfil any order.

The information and prices shown on this website are updated from time to time and therefore may have changed when you come to place an order. Whilst every effort is made to ensure accuracy, errors can occur. You are strongly advised to check all details of your order carefully at the point of order.

By placing an order with us we will assume that the above terms are acceptable to you.

 


 

 

 

 

 

 

 

Stampers Grove, 92 Grove Street, Edinburgh, EH3 8AP, Telephone: +44 (0) 131 221 9440, Email: enquiries@stampersgrove.co.uk

Mobile Site

eCommerce by CubeCart